Common questions

What do you do when your fossil watch stops working?

What do you do when your fossil watch stops working?

If your watch stops ticking, chances are the watch is not broken and the battery simply needs to be replaced. You can purchase a watch battery at your local department store or drugstore. Use the screwdriver to pry the back off the watch and place the new battery in the same place where the old one fit.

Can a fossil watch be repaired?

REPAIRS. We will repair or replace any products still under warranty. Click here for more information.

How much does it cost to replace the glass on a fossil watch?

Fossil watches has an excellent repair policy that allows you to send in a watch with a broken crystal to be restored for a charge of $27, which includes shipping and handling. Go to

How do I claim my fossil warranty?

If the product is faulty, please email us at [email protected] with your order number, within 7 days after you have received the product. We will advise you on the next steps. Refunds or exchanges once payment has been made are not allowed, unless the product received is faulty.

How long does a Fossil watch battery last?

The batteries in our traditional watches are expected to last 2 years from when they are replaced. If you need a replacement battery, we don’t recommend trying to change the battery yourself, as the internal movement can be damaged in this process.

Does the Fossil store replace batteries?

Our FOSSIL stores can replace batteries for traditional watches up to 3ATM. For watches above 3ATM or if you do not have a FOSSIL store close by please send your watch to our service centre.

What’s the most expensive Fossil watch?

The fossil, nicknamed Stan, is one of the most complete specimens of a T-Rex fossil in the world. It was recently sold for a record $31.8 million by Christie’s in New York.

Can you replace glass on fossil watch?

To avoid damaging your Fossil watch and to avoid voiding your warranty, you should get all repairs, including replacing broken or damaged watch glass, done by the company. Mail your broken Fossil watch with the Watch Repair Form to the Metro Service Center, ATTN: Repairs, at 10615 Sanden Drive in Dallas, Texas, 75238.

Can a broken watch face be repaired?

So, it is absolutely possible for you to have your watch glass replaced. Ask your dealer or jeweler about the options for having it repaired.

How long is a Fossil watch warranty?

Your watch is warranted for a period of two (2) years from the original date of purchase under the terms and conditions of the warranty. This warranty covers materials and manufacturing defects, the watch movement, hands and dial only. A printed copy of the receipt is required for warranty repairs.

How much does a Fossil watch battery cost?

Fossil Battery Cost: About $6-12 if you buy just one, high quality battery.