What are the expectations of Generation Y customers?

What are the expectations of Generation Y customers?

Gen Y have high expectations because in the world they grew up in, technology has always delivered more for less, often free, and you can have access anytime, anywhere. They expect to be able to socially interact all day, even at work. They are used to having their say, “like right now”, and having someone listen.

What are the expectations of Millennials?

Millennials are well educated, skilled in technology, very self-confident, able to multi-task, and have plenty of energy. They have high expectations for themselves, and prefer to work in teams, rather than as individuals. Millennials seek challenges, yet work life balance is of utmost importance to them.

What are the values of Gen Y?

Their core values include respect for authority, loyalty, hard work, and dedication. They make up about 10 percent of the U.S. workforce: They grew up in tough economic times during the Great Depression and World War II.

How do you motivate Millennials?

Here are their top tips.

  1. Prioritize Transparency: Be Honest and Open with Millennial Employees.
  2. Flexibility Is a Perk Sure to Motivate Millennials.
  3. Set out Clear Paths for Millennials’ Career Progression.
  4. Hold Regular Performance Discussions.
  5. Motivate with Time Off.
  6. Encourage a Sense of Teamwork.

What are the core values of Millennials?

Characteristics of the millennial generation

  • Values meaningful motivation.
  • Challenges the hierarchy status-quo.
  • Places importance on relationships with superiors.
  • Intuitive knowledge of technology.
  • Open and adaptive to change.
  • Places importance on tasks rather than time.
  • Passion for learning.

What are 3 characteristics of Generation Z?

What Are the Core Characteristics of Generation Z?

  • Diversity is their norm.
  • They are our first “digital natives”
  • They are pragmatic and financially-minded.
  • Many factors contribute to their mental health challenges.
  • They are shrewd consumers.
  • They are politically progressive — even those on the right.

How is Gen Z defined?

What are the Generation Z birth years & age range? Generation Z is broadly defined as the 72 million people born between 1997 and 2012, but Pew Research has recently defined Gen Z as anyone born after 1997.

What are the expectations of Gen Y employees?

Ashridge research of over 1,000 Gen Y employees showed that over half of them expect to have moved on from their current employer within two years. The main reason for this being ‘unmet expectations’. So what really motivates and drives Gen Y? What is it they respond to? When asked what they want from work, Gen Y responded with the following:

What are the characteristics of the Generation Y?

Gen Y often has excessive expectations, so it turns out that reality is worse than their expectations are. People will be unhappy in that case. Some other characteristics of the Generation Y are: They are looking for a good work-life balance, flexible working hours and strong diversity policies.

What should be the psychological contract for Generation Y?

The strongest psychological contract can be developed through an open door culture, where Gen Y can feel empowered. Organisations can offer job swaps, away days in different departments, experience sharing events, multi-generational project teams, providing challenging work with scaffolding.

Why is money so important to Generation Y?

Money is important, but it is not the biggest motivator. Unlike the generations before them, Gen Y work to live rather than live to work. Money and work are not what it is all about.