What is a 911 communications officer?

What is a 911 communications officer?

Responsibilities. The Communications Officer acts as a 911 System Operator, dispatching required personnel via a Computer Aided Dispatch system (CAD) as necessary, pursuant to established procedures. Communications Officers. Answer non-emergency calls for assistance.

What is the main role of the 911 emergency response dispatcher?

A 911 dispatcher receives calls, dispatches emergency vehicles to emergency locations as necessary, advises callers on the best course of action while on the line, prioritizes emergency situations as needed, and transfers any non-emergency calls as necessary.

How do you become a 911 operator in Alberta?

Prerequisites and qualifications

1. A minimum of a High School Diploma or Canadian equivalent (e.g., GED, IQAS approved equivalency, etc) is required.
2. Applicants must be eligible to work in Canada.
3. A minimum of two (2) years of experience in a customer service environment.

How much does a 911 communications officer make?

911 Dispatcher Salary

How many hours do 911 operators work a week?

Dispatchers usually work in shifts of between eight and 12 hours, although some have shifts as long as 24 hours. They are often required to work on weekends and holidays.

What is the difference between a 911 dispatcher and operator?

A dispatcher may be the person who fields the initial call and then assigns the proper units or workers to the scene. The operator, on the other hand, coordinates any other necessary efforts after the initial call. In this role, it is your job to ensure that units are in communication with one another.

What is the Criticall test for 911?

The Criticall test assesses whether an applicant has the skills and aptitudes needed to be a 911 call handler and dispatcher. No specialist knowledge or medical know-how is required to pass Criticall testing.

How much do 911 operators make in Alberta?

Alberta Supports Contact Centre In Alberta, Dispatchers earn an average of $30.53/hour or $64,578.00/year. Explore the Alberta Wage and Salary Survey on alis to learn more.

What kind of training is needed for a 911 telecommunicator?

This varied governance produces a unique challenge for training telecommunicators, as each agency may have its own educational standards. Some 911 professionals are certified as emergency medical dispatchers (EMDs), emergency fire dispatchers (EFDs) or emergency police dispatchers (EPDs).

What are the requirements for a 911 dispatcher?

All applicants must be able to pass a pre-employment physical including drug testing. Previous emergency medical dispatch experience and knowledge of Police/Fire Department terminology and enhanced 911 systems preferred.

What kind of work does a 911 operator do?

Work involves frequent telephone contact with members of the public via the business lines and emergency 911 calls. Assisting walk-ins for service, assists the public, performs prisoner checks. Monitors multiple radios and cameras around town and the Police station.

How to become a 9-1-1 Communications Officer?

Shift to be assigned, rotations days off with weekends and holidays required. Additional Information: Town of Upton seeks a full-time communications officer.