How do I contact PayU?

How do I contact PayU?

To access PayU Assist, follow these simple steps:

  1. Go to
  2. Log in with your account for personalized answers or click on “I don’t have a business account on PayU” for general queries.
  3. Don’t find satisfying answers, “Raise a ticket”

How do I get a refund from PayU?

How to refund a transaction? +

  1. Log in to your PayUmoney Dashboard.
  2. Click on ‘Transactions’ tab.
  3. Please select ‘Filter’ according to Transaction ID, Type, Date, Status & Source (as per requirement) Select the transaction you want to refund.
  4. Select the transaction you want to refund.

How can I complain to PayUmoney?

Merchants have complete authority to share feedback / raise a complaint if they are disappointed with the services rendered by PayU. They can highlight their complaint/ feedback/ suggestions through a link: to our Merchant Care Team or on our website

How do I email PayUmoney?

Merchants can also send an email to [email protected] with the detailed description of the issue to get the immediate assistance from PayUmoney customer care team.

Can a merchant reverse a refund?

PROTECTING MERCHANT REVENUE In cases of fraud, the merchant has no choice to reverse or refund the money to the cardholder or face a chargeback. This is known as chargeback fraud or friendly fraud. In these cases, the merchant can protect their revenue in two ways: deflection or representment.

Who owns PayUMoney?

In September 2016, PayU, owned by South African Internet conglomerate Naspers, had bought Mumbai-based rival Citrus Pay for $130 million (Rs 865 crore). Citrus has a highly successful payment gateway business. The joint entity has more than 30 million users. Gupta founded Citrus Pay in 2011 along with Satyen Kothari.

How do I get a refund on a failed transaction?

Well, according to the Reserve Bank of India (RBI) circular dated September 19, 2019, on the harmonisation of the Turn Around Time (TAT) and customer compensation in case of failed transactions, if the money debited from customer’s bank account does not reverse back to the bank account within the specied time period.

How can I check my PayU transaction status?

To know in details the status of your request, you may use your Secure account and go to the “Report” section and in the “Refund” section, you will verify the status of all refund requests.

How can I get my PayU Merchant ID?

Create or Login into your PayU account. After you login to your PayU account, you can find the Merchant ID & Api Key at Configuration > Technical Information. Finally, you can find the Account ID at Configuration > Contact Information > Account. Your ID is the number before the hyphen followed by your account name.

Can companies refuse to give a refund?

Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).

Can you dispute a refund?

If asking the merchant for a refund didn’t work, request a chargeback with your credit card issuer. Many card issuers let you dispute transactions by phone, mail or online. You may also be able to submit a dispute directly through your card issuer’s mobile app.

Who is the CEO of PayU?

Laurent le Moal (Jan 2016–)
Laurent was appointed CEO, PayU in 2016 and is a member of the Prosus Executive Team. He is responsible for developing our global fintech proposition, including all payments and credit operations across 18 high-growth markets as well as all strategic fintech investments.