Common questions

Why are my Astros not working?

Why are my Astros not working?

Make sure that your headset is either fully charged or simply plugged into your computer. If your headset still fails to produce audio, it is a high possibility that a speaker (or both) are blown out. A solution to this is replacing the blown out speakers with new functioning speakers.

Why wont my Astros work on PC?

Right-click on the sound icon on the lower-right of your computer screen, then click Sounds. Click the Recording tab, then click on your microphone device and click Set Default. If it does, then the Astro A40 mic not working problem is solved. If no, don’t worry.

How do I reset my Astro A40 headset?

Keep the power button on the console for about 10 seconds until it is turned off, then remove the power cable from the Xbox and power outlet for about 5 minutes. Then reconnect and wait 60 seconds before turning on the Xbox.

How do I test if my mic is working on Xbox one?

Turn on your controller and ensure your Xbox button  is lit to indicate it’s turned on. Connect your headset to your controller. Select Tools, and then Options. Then, select Audio settings in the General menu to test your microphone and speakers.

How do I get Astros to work on my PC?


  1. Go to Start, go to Control Panel, and select Sound.
  2. A menu with sound options will appear.
  3. Select ASTRO A40/A50 Game, click once with your right mouse button, and set it as Default Device.
  4. Select ASTRO A40/A50 Voice, click once with your right mouse button, and set it as Default Communication Device.

Why are my Astro headphones not assigning to my Xbox account?

Sometimes on my A50 with the docking station I have to switch it from Xbox to PC and back for it to trigger the association again. But I’ve heard of an issue similar recently, are you an Xbox Insider on an Insider build?

How to contact Astro Gaming for customer support?

Connect your device to your computer via USB. Make sure your device is in Wired mode. For technical inquiries and order support, please submit a request. Most of our products carry a one-year warranty (unless stated otherwise) on defective parts or faulty workmanship during the manufacturing process.

What to do if your Xbox One controller does not connect?

If the controller still does not connect to the Xbox One then you should do a hard reset: 1 While the Xbox is on, press and hold the power button for five seconds and the console will power down. 2 Wait 30 seconds then press the power button to turn the device back on. 3 Check to see if the controller connects to the console.

What to do if you have incorrect settings on Xbox One?

Incorrect Xbox One settings ¶. You need to reset your display settings: 1. If there is a disc in the drive, eject it. 2. Press and hold the Xbox button for five seconds to turn off the console. 3. Press and hold both the Xbox button and the eject button until you hear a beep from the console.